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Crackdown

Crackdown

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The Age of Dis-Consent

The Age of Dis-Consent

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 CAPTIVE AUDIENCE AND COMFORT MANAGEMENT: An open Letter to Jeffery A. Smisek, President United Airlines

If you were dictator of the world, or a village, or inside your house, the main perk is that you hold everyone else hostage, strapped to a post. They listen to you. You offer comfort in an uncertain, dangerous world. Still, the larger reality is people listen not because they want to; but because they have no real choice. Corporations are built on the dictator’s model of giving comfort. If you fly United Airlines in the United States, remember they’ve got you where they want you. They have your undivided attention.

I’ve been spoiled flying in Asia. The number and length of announcements are relatively limited and short. Even repeated in a couple of languages they are brief. In America, when you board your flight, you find that you’ve entered George Orwell’s Room 101. I speak from recent experience on a United Airlines flight. There were very long announcements about what you can and cannot do, the penalties involved, the commands of what you must do if you occupy an exit seat. It was like being in school. Reform school. With a little editing, it wouldn’t be a stretch to imagine their test audience had been passengers on rendition flights that American Intel agencies operate.

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Posted: 10/25/2010 10:46:40 PM 

 

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